At CloudWave Bangladesh (www.cloudwavebd.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure that your data is protected. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
CloudWave Bangladesh collects two types of information from users:
a. Personally Identifiable Information
We collect personally identifiable information (PII) when you voluntarily provide it through online forms, such as when you place an order for products or services, or subscribe to our newsletter. This may include:
- Full name
- Email address
- Full address
- Phone number
- Payment details (processed through secure payment gateways)
b. Non-Personal Identifiable Information
We also collect non-personal information about how visitors interact with our website. This includes, but is not limited to:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Time and date of access
This information is typically collected through the use of cookies or other tracking technologies to enhance user experience and gather statistics on website usage.
2. How We Use Your Information
The information we collect is used to provide, improve, and personalize our services. Specifically, we may use your information for the following purposes:
- To Process Orders: To fulfill your requests, process transactions, and provide customer support.
- To Communicate with You: To send order confirmations, promotional offers, newsletters, and important updates related to your account or services.
- To Improve Our Services: To analyze site usage and improve the performance and user experience of our website.
- To Prevent Fraud: To detect, prevent, and address technical issues or violations of our Terms of Service.
We do not sell or share your personally identifiable information with third parties for marketing purposes without your explicit consent. However, we may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors or email marketing platforms, under strict confidentiality agreements.
3. Use of Cookies
CloudWave Bangladesh uses cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us track your preferences and improve site functionality. Cookies allow us to:
- Recognize your browser and provide a personalized experience
- Analyze website usage and performance
- Track the effectiveness of marketing campaigns
You have the option to disable cookies through your browser settings. However, doing so may limit your ability to fully experience certain features of our website.
4. Data Security
We take the security of your personal information seriously and use a variety of security measures to protect it. These measures include encryption, secure servers, and regular security audits. However, while we strive to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee its absolute security.
5. Sharing of Information
We may disclose your personal information to third parties under the following circumstances:
- Legal Compliance: If required by law, such as in response to a subpoena, court order, or other legal process.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Service Providers: We may share your data with third-party service providers (such as payment processors and customer service platforms) who perform essential business functions on our behalf. These providers are obligated to protect your data and use it only for the purposes for which it was shared.
We will not sell, rent, or lease your personal information to any third party for their marketing purposes.
6. Third-Party Links
Our website may contain links to other websites that are not operated by CloudWave Bangladesh. If you click on a third-party link, you will be directed to that third-party’s website. We are not responsible for the content or privacy practices of external sites. We encourage you to read the privacy policy of every site you visit.
7. Your Rights and Choices
You have the following rights regarding the personal information we collect:
- Access: You may request access to the personal information we hold about you.
- Correction: You may update or correct any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal data, subject to certain conditions.
- Opt-Out: You may choose to opt-out of receiving promotional emails or newsletters at any time by following the unsubscribe instructions in the emails or by contacting us directly.
To exercise any of these rights, please contact us at support@cloudwavebd.com.
8. Children’s Privacy
CloudWave Bangladesh does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we do, we will post the updated policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us:
- Email: support@cloudwavebd.com
- Address: 28/2, SA Khaleq Plaza, Mirpur, Dhaka-1216, Bangladesh
By using CloudWave Bangladesh’s website and services, you consent to this Privacy Policy.